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on 02-04-2024 10:43
I added £20 to my account to re activate my rolling plan, but when I go it it is asking me to pay another £20, please use the £20 I added to my account for this. Is that possible?
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on 02-04-2024 10:49
Rolling Plans *have* to take the money every month off your debit or credit card, @AaronCAustin - any money you have paid in will not count towards your monthly top-up, although it does remain there to cover cost of additional charges to your account (eg pay using mobile, or MMS or international calls):
Pay As You Go: Introducing "Rolling Plans" may help explain that a little.
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on 02-04-2024 10:49
Rolling Plans *have* to take the money every month off your debit or credit card, @AaronCAustin - any money you have paid in will not count towards your monthly top-up, although it does remain there to cover cost of additional charges to your account (eg pay using mobile, or MMS or international calls):
Pay As You Go: Introducing "Rolling Plans" may help explain that a little.
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02-04-2024 11:03 - edited 02-04-2024 11:03
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02-04-2024 11:03 - edited 02-04-2024 11:03
Rolling plans can only be renewed from the registered card.
Any additional top ups will be credit for out of allowance use.
Pay As You Go: Introducing "Rolling Plans"
If you want the different PAYG system you need to switch to a big bundle.
Big Bundles: Eveything you need to know – Help and Support | O2
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