£20 rolling plan

[AaronCAustin]

I added £20 to my account to re activate my rolling plan, but when I go it it is asking me to pay another £20, please use the £20 I added to my account for this. Is that possible?

[pgn · Accepted solution]

Rolling Plans *have* to take the money every month off your debit or credit card, @AaronCAustin - any money you have paid in will not count towards your monthly top-up, although it does remain there to cover cost of additional charges to your account (eg pay using mobile, or MMS or international calls):

Pay As You Go: Introducing "Rolling Plans" may help explain that a little.

[MI5]

@AaronCAustin 

Rolling plans can only be renewed from the registered card.

Any additional top ups will be credit for out of allowance use.

Pay As You Go: Introducing "Rolling Plans" 

If you want the different PAYG system you need to switch to a big bundle.

Big Bundles: Eveything you need to know – Help and Support | O2