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£2 Top off Balance gone for no reason

Faizan
Level 1: Joiner
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Hey so on Tuesday 4th September I topped up my o2 pay as you go sim to £10 . Fast forward today I check at 3:pm today and it’s £8 . I haven’t used any data except for 17mb and I’ve not made any calls I’ve M cancelled all of them. I would like to know what is cutting this £2 off my original £10 top up balance. My number is : **********

 

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MI5
Level 94: Supreme
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@Faizan 

£2 is usually the default charge for any data use.

If less than £2 worth of data was used, the difference is refunded at the end of the day.

If you need your account checking, you will need to call O2 on 4445.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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