10gb data

[10gb]

Hi, i have received a message that if i top up by 21st i will get 10gb off data as a present so i did and day later i have received a message that I have used all of my data ?

[10gb]

O2: Thanks for topping up.
We've added 10GB of extra data.
Use it any time over the next 30 days.
To check your remaining allowance text BALANCE to 20202

[10gb]

And then i have received this

[10gb]

2 of 2: O2: You've got 0.0MB of data from your offer allowance left to use in the UK or our Europe Zone until 20 Jul at 11:59pm.

[MI5 · Accepted solution]

@10gb 

Try calling customer service to check if it is an error.

Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

[10gb]

Thank you

[MI5]

You're welcome.
Hope you get sorted.