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Level 1: Joiner
Posts: 1
Registered: ‎25-08-2013
Accepted Solution

battery sign with red cross through it in centre of screen - cant turn blackberry on.

My blcackberry has a large battery sign with a red cross through it in the centre of the screen - appeared when plugged in to recharge a completely dead battery. After 12-14 hours this is still on the screen and I can not turn the Blackberry on. I changed the battery to one from an old handset. This sign appeared immediately, and again after hourse charging I can not turn the handset on. Assuming now the handset is the problem and not the battery? Anyone know what to do?

Posts: 27,372
Registered: ‎17-04-2012

Re: battery sign with red cross through it in centre of screen - cant turn blackberry on.

[ Edited ]




If I recall that can mean a non authentic battery is being used.


Its possible the handset is reading the battery wrong.


Clean the contacts on the battery and all the ports on the phone using an artists paint brush or new toothbrush.


Try ;


Plug your phone into the charger

Take the battery out (with it still plugged in)

Wait 5 minutes

Put the battery back in (still plugged in) 

Let it charge for at least one hour before touching it



If no joy then seek assistance from Blackberry Customer Services.



Level 37: Blazing a Trail
Posts: 1,879
Registered: ‎06-03-2013

Re: battery sign with red cross through it in centre of screen - cant turn blackberry on.

[ Edited ]

What you are seeing on the screen means that the battery is dead, its stiff, bereft of life, it rests in peace. Your battery has kicked the bucket, shuffled off its mortal coil, run down the curtain and joined the choir invisible. It is an ex battery!


Weirdly, and I accept no responsibility for any damage that doing this may cause, this thread on Crackberry advises that dropping or hitting the phone will make it work again after seeing this fault: http://forums.crackberry.com/blackberry-curve-83xx-f52/battery-screen-red-line-through-79303/


Putting another battery in should work, so long as it is of the same specification for that phone. Just because the 2nd battery fits doesn't mean it'll work.


The advice given above is worth trying, but generally i would suggest buying a new genuine battery, they don't cost much. It could of course simply be a problem with the contacts between the phone and the battery.


If you have a recent backup of the phone, and you dont mind starting from scratch again, you could try one of the following solutions: