unlatching a phone and haven't got a customer services password?

[Anonymous]

I resently bought a Samsumg s4 that was on contract with o2 & more recently on pay as you go from a friend. i bought a pay as you go sim and topped up by £20 and used it to activate it. I have registered on o2. I filled in the unlock form but was not successful because of not satisfing sacurity. The only question I could not answer was the password from customer services.

I would aprieciate some help.

Thanks.

[MI5]

It's the answer to your security question which you can reset in your MyO2 http://www.o2.co.uk/myo2

[MI5]

[jonsie]

Every picture tells a story 😀

As you have registered for My O2 have you tried the unlock link there? No password needed...? 

[MI5]

Indeed.
All options covered here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

[Anonymous]

Thanks alot Unlatched my phone on my02.

Thanks again

[Anonymous]

Thanks alot Unlatched my phone on the my02 page.

Thanks again.

[MI5]

Good to hear mate

[jonsie]

Happy to hear. My O2 is the easiest way 😀