sim cut off

[Anonymous]

Have been with 02 for donkeys years on a contract all ok ,so i took a pay as you go out (sim) i a old phone as a spare to put in the car ok.went to check its ok charged etc and its been cut off i had £10 on it so what the !!!!!!!!!! where is my £10 gone i feel like changing to vodaphone just on prinsable.So if my wife goes out may be a breakdown goes to the phone and ha presto its not working .I think its crap

[MI5 · Accepted solution]

If you don't use it once every 6 months or top up every 999 days it will be suspended. All networks do it to free up numbers that are no longer in use.
Go elsewhere but you will find the same thing.
If you call or contact O2 they will reinstate it and your credit providing the number has not been reallocated elsewhere already.

[jonsie]

Using it means making a chargeable call in any 6 month period.

[perksie]

After six month's lack of use the number is considered abandoned and is recovered, all networks do this.

If it's not too long ago you might get it turned back on and the credit restored.

[Anonymous]

My number of 24 years was cut off for lack of use and the number was marked as expired.
After some time of on O2 Live chat, they agreed to give my number back and  credit the original balance to my account.
I am now awaiting the new 4G sim card.

[jonsie]

They are usually pretty good at doing this and reconnecting numbers. Glad they could help you 😀

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@Anonymouswrote:

My number of 24 years was cut off for lack of use and the number was marked as expired.
After some time of on O2 Live chat, they agreed to give my number back and  credit the original balance to my account.
I am now awaiting the new 4G sim card.

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[Anonymous]

<Update.>

By 5pm on the same day that I requested my number and credit to be reinstated, it was all back up and running again. 

* Don't forget to make a call and top-up within 24 hours or the number will expire again.*