"Free gift" with pay monthly refresh

[Anonymous]

Hey guys, I received my order today of a refreshed Samsung Galaxy S7 edge which I'm happy with my the offer of the free gift, it says to follow the instructions on the leaflet but the website it tells me to go on does not exist. There's no way for me to claim my free gift. Please can you send me the link O2? Or anyone else have the link please??

[viridis]

God knows, and unfortunately this story will surprise no one on here....

[viridis]

The site is www.o2-gifts.co.uk
But is getting a tcp timeout.
Obviously not active just yet but I'm sure it will soon enough once they point the url in the right place.

[Cleoriff]

Yes I am getting the same time out with that link. Probably @Toby should speak to the team responsible...and hopefully give an update as to when it will become operational....

The only thing I can see are the Christmas gift offers 'Get a gift on us with selected devices'...

[jonsie]

Seems strange to offer a free gift before the website goes live but O2 promotions have never been as straight forward as they should be.

[Anonymous]

This is seriously rubbish O2. How can you publish a leaflet with such an serious error (or fail to built a webpage), and not have a fix within 24 hrs of the first complaint ? Please put a functioning link on your homepage, with an apology to those frustrated by wasting time looking for the "gift" that isn't there.  It would take me 30 mins to do this for you. It has now been 6 days since this issue went "live", so the lack of reation is simply pathetic. Any goodwill from this offer has long since evaporated.

Yours, one seriously irritated (and previously loyal) customer. Perhaps an extra gift (1gb data ?) would be in order to make amends ?

[Toby]

Hi guys,

Thanks for flagging this Let me talk to the rest of the team.

[MI5]

I understand your frustrations and I don't know when this offer went "live" in terms of contract sales, but no one can claim any free gifts until the 14 day change of mind period has elapsed.
I would expect the claim site to be live within that timeframe though......

[Cleoriff]

@AnonymousI do agree ...sadly you aren't talking to O2 here...this is a customer to customer forum. I have asked the head of community @Toby to check this out.

PS..best of luck trying to get an extra gb of data

[MI5]

Offer only started on 10th Nov, so plenty of time to get claims site running.

Eligibility & Participation

1. This promotion is open to new and upgrading customers (“Eligible Customers”).
2. To participate Eligible Customers must make a Qualifying Purchase. A “Qualifying Purchase” is the purchase of an Eligible Device directly from O2 stores (including franchise stores), online at o2.co.uk or through our O2 Telesales between 10 November 2016 and 21 December 2016 (“Offer Period”).