order online

[phoenix6]

hi I have a question what should I do in case my data was misused and someone ordered it in my name 2 HAN APPLE iPad Pro 12.9 inch 2020 Silver MXFA2B / A I received only orders but no goods thank you Libus

[MI5 · Accepted solution]

@phoenix6 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Fraud" if you have to, to get put through to someone.

[phoenix6]

hmm so I can contact the police or I won't pay for someone's respect

[MI5]

@phoenix6 

You won't pay for fraud but you need to report it to O2 as I said above.