o2 Recycle

[Smithy099]

I have been chasing up a payment since the 1st October and really getting no where from the team at o2 refresh, I spend normally 1 hour on hold, tried to communicate via email and although I did receive one response all I'm being told is that o2 are still investigating, I'm missing over £300.  Before I take this to Resolver is there any other escalation route I can take?  I have never seen such poor customer service in my life. 

[Cleoriff · Accepted solution]

The only option open to you is to make a complaint @Smithy099 

https://www.o2.co.uk/how-to-complain 

https://www.resolver.co.uk/companies/o2-complaints?territory_id=5 

Best of luck