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Silly
Level 1: Joiner
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‎29-01-2023 23:54 - edited ‎29-01-2023 23:58

‎29-01-2023 23:54 - edited ‎29-01-2023 23:58

I went in to 02 shop got a monthly rollover  watch data plan were I could cancel anytime I couldn't get it working went to 02 shop Hamilton seen same guy he acted like he knew nothing just said deal with 02 directly I did and cancelled still getting billed and was told it was sorted spoke to someone else baffled me with a load a nonsense got no were shame on 02 if have any 

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jonsie
Level 94: Supreme
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on ‎30-01-2023 00:12

on ‎30-01-2023 00:12

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎30-01-2023 08:03

on ‎30-01-2023 08:03

@Silly 

Probably need to speak to payment management.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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