Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! Why can you not provide an email address to write to?

I like many do not wish to talk to a robot such as Aura as it seems incapable of answering anything outside the library of facts it has loaded in its memory. My purpose for wanting assistance was due to a call received allegedly rom O2 on a landline ...

Silveraj by Level 1: Joiner
  • 1 replies
  • 0 kudos

trnasferring new number to a new SIM

Hello alli received my new phone via mobile phones direct on O2 early in the weeki installed the new SIM into the new phone and am awaiting my number to be transferred, i inputted the PAK code upon ordereing and was informed it would take a few days,...

Resolved! Unable to claim chromebook

Help please? I have tried several times to claim for the free cheomebook but the upload button doesn't work to let me upload proof of purchase. Tried to contact Samsung but not heard anything. My time is running out to claim

Boost box

I have two boost boxes which are a godsend when working, changed my Sim and now have no service at home and no outgoing landline.Rang o2 and held for an hour...gave upTried the chat option and my password did not match so....gave upIf you ring 202 it...

Neil04 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Switching to pay monthly and keeping number

I just switched from PAYG to a monthly contract and want to keep my number.When I received a confirmation email it stated to fill in a 'keep your number form', which I did immediately. The next day I received an email response that my request couldn'...

Poppy5 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! RETURN

I bought a USBC cable online and want to return it and when i called, i have been left on hold for 2 hours now.

Jana1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My credit score has suffered because of o2

Basically I am in the middle of trying to buy a house and I have a missed payment of £15 on my file from o2 and the mortgage lenders have put the offer on hold because of it. Back in June I got my son a new tablet and the old one he had used a data s...

Jordan79 by Level 1: Joiner
  • 2 replies
  • 0 kudos