Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Scammed

Hi I have been scammed on my o2 account and have been in touch with them nearly every day since and not getting any help And still my account shows me receiving new phone and they want to charge me but I returned the phoneAny help please

Resolved! O2 Travel & Higher Data Limit in non-O2 Travel countries

Your travel bolt on states that "unlimited minutes to make and receive calls and unlimited texts to send each day within your travel destination and back to the uk"Does this mean that if I am in Jersey with the O2 Travel bolt On, I make phone calls t...

Resolved! My order hasn’t been processed

Hello i ordered a new phone on Sunday for collection and told it would be ready today. Upon checking the tracking info to pick up, my order has been confirmed but not processed. This is obviously a hinderance and so I’m hoping for some clarity as I w...

Resolved! My christian name is spelt wrong

How do I get my account name spelt correctly

Resolved! Disney+

I have 3 months free Disney+ as I got a new phone and my wife already has a subscription for this via O2. Is it possible to transfer the 3 free months to her?

Resolved! I can't make telephone calls - my mobile number is xxxxxxxxxxxxxx

Dear o2, For several days now I have not been able to use my phone to make calls or use my data. Consequently I haven't been able to call customer services until today when I could use a landline! In the last few weeks I was asked by o2 to sign a con...

Resolved! 02 open discount

Got contract 6 months ago and just found out I am eligible for O2 open discount. Unfortunately I am getting the following error. You can’t get an O2 Open discount with this number as it’s been over 28 days since the contract started. Your contract st...

Sending back a repaired phone

Ive recently sent off my phone for repair. I was told by o2 that I'd need to pay for a more secure option through the post office to ensure the phone arrived safely which I have done so. However, will my phone come back to me with the same method of ...

Number porting issues

Hi on the 16th of may 23 I sent o2 a pac code from giffgaff [Removed] and a number that I was bring over to o2 [Removed] on the 18th of may 23 the number was surprosed to change over but hasn’t ive phoned customer service 154 times in the last 9 day ...

Additional charges on account

HI I have an additional charge on my account that I do not recognise relating to App store purchase. can you help identify what app this is for as I wish to cancel

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