Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Incorrect charges

My latest bill includes an unusual extra charges for messages to an 0067 mobile number. This turns out to be the international code for Ethiopia. I don't know anyone in Ethiopia. In fact I don't know any Ethiopians at all. How to get O2 to look into ...

Resolved! Wifi extra on underground

Hello I cannot connect to wifi extra on the underground. Reading the O2 guides, they state that it happens automatically but I keep getting asked for an identity number. Where can I find these details? Thanks

Accessory order / cancelling.

I’m a buyer for non UK shoppers. I order things which then get sent around the world, usually USA. I ordered a phone case online, next day delivery shown on the page. 20 minutes later I receive an email, telling me it’s out of stock. No way to cancel...

Resolved! Apparently 02 call

Someone just tried to phone m saying there were from 02 think it's bogus how do I report it thank you

Resolved! Cancelling Disney Subscription

How do I cancel my Disneyplus subscription which was set up via O2 ?I cannot do it on my Disney account as they have already told me I have to do it with O2

Resolved! Cancel Extra

How do I cancel Disney+

Resolved! O2 Contract Free SIM Card

Hi, Can anyone please tell me if an O2 contract free SIM card will work in a mobile router ? For example, if I was the buy this SIM card: https://www.amazon.co.uk/gp/product/B079Z95P2X/ref=ask_ql_qh_dp_hza?th=1 Would this work in a device like this ?...

Resolved! Change of Bank account

I want to change my bank account details. How can i do this.

Resolved! Complaint

Does anyone know how to make a formal complaint to 02 - I’ve looked through the ‘help & support’ section but can’t find anything to help make complaints

Resolved! Refund not Received

Good afternoon,I left O2 and had credit on my account. I have called O2, gave them the bank details to receive a refund, 10 days passed, but no refund received. Please advise. Thank you.

O2

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