Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

How to cancel change my number form

Hi,I have recently completed the change number form to change my number but now, I feel my o2 number is better than the one I wanted to change to, Is there any way to cancel or prevent my new number from being changed?

MUA21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bad Credit Check - Error by O2 sales team data entry. I have a perfect Credit score previously!

I have been trying to become a new customer with O2. I ordered a phone through Cara on the 02 sales support online chat and got the confirmation email with the order number [Personal details removed]. I had no correspondence from you as to shipping e...

LucyD by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Free gift

Hi, does anyone know if I am able to claim my free gift chromebook4 and also claim +£150 on recycled phone when purchasing the galaxy s21? I believe I read somewhere that I could only claim 1 free gift but not sure exactly . Thanks in advance.


I have signed up for Volt, as I have both an O2 account and virgin media account too. When I logged on to see what benefits I would get, the page said virgin media was not available at my address. The address registered is my current one and hasn't c...

Mikea81 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 3G, 4G and 5G

Hi I recently joined O2. And the internet is running very slow, I’m using an iPhone 12. When I have 3g it doesn’t load any link, Facebook opens but then it freezes, when I have 4g is working but very slow, and only when I have 5g is working good but ...

Stephen71 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Product out of order

I ordered a Samsung Galaxy Tablet S7 FE and received an email that the product is out of stock. Since the email, I am checking the online shop page of O2 and see that the product is on sale with all colours. When I checked my bank account, I see that...

Webbie by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Exchange Beats Buds for AirPods

I purchased the Studio Buds but originally wanted the air pods pro. Sadly, they were out of stock so I settled for the buds. After receiving the buds they work well and have good base but whilst I’m on the phone they cut out very quickly and my calle...

Larissa1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Pixel 6 pro

Hiya, just wondering why it still says waiting for launch date on my Google pixel 6 pro pre-order. It came out today so surely it would come today? My order number is this [mod removed order number]. Sorry if I'm being a total Karen but it's my birth...

MaxWeale by Level 1: Joiner
  • 1 replies
  • 0 kudos