Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 91818 Views
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 8605 Views
  • 15 replies
  • 1 kudos

Resolved! iPad on account

Hi I am wanting to get an I pad pro on my account , is it possible as I’ve been told I can’t then I git told I could ?

Maria86 by Level 1: Joiner
  • 76 Views
  • 1 replies
  • 0 kudos

Resolved! Attempted fraud

Just had a call from someone claiming to be from O2 saying they were offering 40% off existing contracts. All I had to do was respond to a couple of texts with security info that they were about to send me while still on the line. I didn’t believe th...

Kitkat2 by Level 1: Joiner
  • 462 Views
  • 2 replies
  • 0 kudos

Resolved! Chrome book

I got my new phone a few months ago and with this I was suppose to get a free chrome book..I have sent receipts of my payments and still have not received this.whatcan I do

Resolved! Insurance claim

I made an insurance claim, received a text with the reference number and it also told me I’d got a confirmation email but I never received it. I opted for next day service also and this was on Tuesday. Not heard anything, any advice?

Laura98 by Level 1: Joiner
  • 506 Views
  • 6 replies
  • 0 kudos

Did I order a galaxy tab s7 for collection?

I set up a plan and ordered a tablet, it took 20 off of me and set me up for a 19.88 permonth plan (3 pound something of which is airtime???) confirmed the plan but said I either need to pay a 275 deposit or get a sim plan. I choose the 10 pound a mo...

Resolved! Have not received phone!

I took out a new contract on the 28th Nov. The phone was dispatched to my local o2 store on the 3rd December. It is now the 15th December and the phone still has not arrived at the store. I have phoned customer service multiple times and feel like I ...

Resolved! Damaged phone and no decent service

I rang O2 with legitimate complaint about my screen having issues and second month now I have no data when I am out of the house. On phone for 47 minutes with no interaction. Pay my bill always. But why should I pay if I do not receive the service I ...

Resolved! On the phone busy tone....

Hi guys, I'm having a nightmare after moving to o2. I was on three network for years and whenever I was talking on the phone, if someone else called me they would not know I'm on the phone and I'd receive the call tone as normal. However.... On o2 it...

Cliff0rd by Level 1: Joiner
  • 304 Views
  • 1 replies
  • 0 kudos

Resolved! Customer Service via WhatsApp

Hey all, Is there a way to get in touch with O2 Customer Service via Whatsapp? I know you can do something similar from the mobile app, but I was wondering if there is something similar that Three and Virgin Media has... where you can get in touch di...