Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

new to o2 and not receiving texts on iphone 6s

I started my o2 contract on Friday and my old number was transferred to this new contract today. It seems to have worked - when I call people it comes up with my old number. I did have to manually enter the number in settings->phone->my number but it...

Resolved! Receiving other people's texts

Apologies if this is in the wrong forum, but I am supposedly sending texts from my number to family contact containing messages that I know for a certain fact, that I NEVER wrote. (Read: massively disjointed conversations about topics that I've never...

Parental Controls

The instructions for parental contrrol are really confusing. Onhttp://www.o2.co.uk/help/nspcc/child-protection it says "If your child has an O2 mobile, our Parental Control service only allows them to visit websites that are suitable for children age...

Resolved! O2 open

In 'organisation' I put McDonalds and it said wrong company name?! What do I do for the 30% discount

Resolved! How to make an official complaint after servicing an iPhone?

As a camera in my iPhone 4s stopped focusing properly, I have decided to send the phone to the service through o2 store as is still in warranty period.They checked everything and issued repair receipt. Next day I got text that this fault is not cover...

Resolved! Anyone else having a problem with the O2 website and Windows 10?

I am trying to download the PDF of my latest bill via my PC using Windows 10 and the latest version of Adobe Acrobat DC and the O2 website popup window keeps throwing up an error as though I have no PDF reader installed. Anyone else have this problem...

Poor Customer Service

I've been trying for over 2 weeks to renew a contract and upgrade my phome.Do O2 really think its ok to continually expect customers to wait in excess of 30 minutes to talk to someone? I've had it - you've lost another long term customer. Vodaphone a...

Resolved! Top up my sons pays you go with my phone contract

Hi any one know if I can use my O2 contract phone to top up my sons phone x contract my old iPhone 5s before I upgraded its on O2 but I'm unlocking it to all networks can I top up his pay as you go phone with my contract phone though and payment or c...

Resolved! Customer services contact details???

I have been a loyal o2 customer for 8 years now but would now like to cancel my contract. I have been into the shop and was told I needed to phone customer services. I have rung customer services about ten times over the past couple of weeks and have...

O2 priority confirmation text message

I don't appear to be receiving the confirmation text message from o2 when trying to install the app.I am receiving other text message fine, this also happens if I try it via the web site

O2

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