Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! What have I bought that is charged to my phone

Hi. I was notified by text that I bought something and charged it to my phone. Could you tell me what I was supposed to have bought and how much was it, I don't remember buying anything.

Resolved! my o2 business

Hi i have problem with my o2 business .No services available.You don't seem to have any services available on your account at the moment. Get in touch with your usual O2 Business contact or call us on 0800 028 0202. I call Customer Service many times...

Resolved! 02 rewards

Hi , I recieved a text saying I had £20 o2 rewards to save or spend . I chose spend , I have not been credited with it .. Also when I log in to o2 rewards it now says there's no money to save or spend anymore ??

Resolved! Upgrade

Hi there I applied for an o2 upgrade and it all went according to plan and was due to collect my device today at my local o2 store. I then got a text to tell me that there was a problem with my order and it will not be ready today and they are workin...

Resolved! O2 Travel

I recently went to Gran Canaria. I have O2 travel included in my monthly contract, but while I was there I was unable to get an internet connection. This was the message I got. 'Could not activate mobile data network - you are not subscribed to a mob...

Resolved! Change email adress

Hello I have big problem. I need to change my email adress becouse i made mistake with my email when i try to register my mobile phone number . I need to log in to my acc but i can becouse you send all my login detail for wrong email.

Unlocking an O2 phone to use a different SIM card.

Note: please refer to an updated version of this guide in our How-to Guides section, here. If you want to use your O2 contract or PAYG phone with a SIM from another network, ie a local SIM when on holiday, you will need to release the network lock. I...

Resolved! My o2 online will not let me sign into my account

I have recently got a new laptop and my laptop will not let me access my account to check my bills. I have the app on my phone but it will not let me access my account online, I can get to the screen where it says "enter your mobile number" I do that...

Resolved! O2 Insurance bad service

Hi, So DPD collected my phone Samsung Galaxy S7 EDGE on the 14/12/16 and I heard nothing since so I called them on 20/12 and they advised me itl be with me on Thursday 22nd, still nothing. I called them today and they said to me the S7 edge is not in...

Keplar vr headset

Does anyone else have the Keplar vr headset which comes as a free gift and the trigger button just won't do anything? There's no qr code to connect it to your phone!

O2

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