Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! O2 Insurance bad service

Hi, So DPD collected my phone Samsung Galaxy S7 EDGE on the 14/12/16 and I heard nothing since so I called them on 20/12 and they advised me itl be with me on Thursday 22nd, still nothing. I called them today and they said to me the S7 edge is not in...

Keplar vr headset

Does anyone else have the Keplar vr headset which comes as a free gift and the trigger button just won't do anything? There's no qr code to connect it to your phone!

Resolved! Insurance Claim Haven't Taken SIM Out

I've just had my phone collected to be sent off for an insurance claim I made. Unfortunately I've just realised that I have forgotten to take out my SIM card out of the phone before I gave it to the delivery man. I have tried to track my parecl but i...

Resolved! Making a claim on insurance

Hi everyone. I've never made a claim on mobile phone insurance before, but I was in an accident this morning on my bicycle on the way to work, and the back of my phone is now scratched and the camera lense cracked The phone still works, but doesn't l...

Itemised billing

I hope someone can help because when I phone cs they haven't a clue. When I phone or text my wife her number doesn't come up on my itemised bill but my number comes up on her bill. Does anyone know why

Change contact number

Hi Please change my numbers Thank you

Resolved! O2 something I have bought

Hi - I just found on my bill 2 payments for O2 travel.But I had switched off roaming and data before I even arrived in the International airport.So I was only on the local network and using the local wifi.Why am I charged this.I still got charged for...

upgrade phone not arrived 4 days after delivery

Hi i upgraded and phone was due Friday. Had someone in waiting on delivery but no delivery checked saturday morning on track delivery and it had been delivered and signed for which is amazing as has someone in all day. a loads of phonecalls to ukmail...

A career spent trying to get the Family Bolt On

I had used the O2 bolt on Extended Family Bolt On, for a few years. I changed my P&G account to a Pay Monthly and stopped the Family Bolt On, before the change over. Having removed the Bolt On, I tried to set it up again on my wife's phone, a few day...

O2 Wireless Box II - Cannot change anything in my router settings

I'm trying to set up a static IP adress for my PS4 as well as forward some ports to it. However when I'm I change anything within my router settings my entire internet connection cuts out for approximately 5 minutes on every device on my home network...

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