Other Products and Services
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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Resolved! Missing Orders

Hi I have two orders placed for accessories last week with a supposed three day delivery. The money has been taken from my account for both, one being £79.98 and the other £99.98. I have received no confirmation email, nor any regarding despatch or d...

Resolved! Help text

Hi all my girlfriend is on holiday in St Lucia and I'm home in the UK will I get charged if I text her

Texts2 by Level 1: Joiner
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Resolved! Ombudsmen service

Has anyone had to use the ombudsman service? I'm not sure how it works but need advice and help asap. It's taken me so far 12 weeks to make a simple insurance claim. All been agreed and accepted, my device will be swapped for a different model etc.I ...

Mike112 by Level 1: Joiner
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Resolved! O2 Open and SIM only contracts

Can someone explain why O2 open can't be applied to SIM only contracts whilst at the same time it can only be applied to the Airtime portion of a Refresh contract. This seems very counterintuitive as a SIM only should really be the equivilent of an A...

Glassbeard by Level 3: Thinker
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Resolved! Texts not being received

Having an issue receiving texts from someone, but not all texts. Receiving about 50% from my other half, and I've seen the texts on her phone that she's sent. Mine all getting through, seems pretty common issue. Tried changing networks, and cleaning ...

Haych76 by Level 1: Joiner
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Resolved! Pay by mobile

I was able to buy things perfectly ok last month by using a 'charge to mobile service. I think it's provided by BOKUI have paid my latest bill in full and on time. But i am no longer able to use the 'charge to mobile' service.Does anyone know why? Do...

Kfd1981 by Level 1: Joiner
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Resolved! O2 repair

Not sure if this was the right part to post this but ok.I sent my Samsung s8 off to repair on Monday as after only having it 3 months it died on me and would not turn back on.Anyway was wondering when should I have received an email or text saying th...

Danielle95 by Level 1: Joiner
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Resolved! Accessory delivery courier, late arrival.

Good afternoon,Has anyone got any experience of who O2 use to deliver accessories? I ordered an accessory on Thursday and selected paid timed delivery to arrive on Friday PM. I got an email to let me know that my item had been dispatched and delivery...

Dkvinyls by Level 1: Joiner
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Resolved! Smart watch

Hi i am thinking of getting a smart watch. But it says you need a sim card to use the features work properly. Can you get them anywhere? Thanks

woody72 by Level 1: Joiner
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Resolved! Click and collect for an accessory order

Hi, I placed an order for an accessory on Wednesday and chose the click and collect option. I received a text the next day from UKmail that says delivery is to be made that morning. I have checked tracking and it has been delivered and signed for but...

mug51 by Level 1: Joiner
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