Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! online chat

why have O2 removed the online chat from website ? or does anyone have the link for the online chat feature

Resolved! Ive lost sim card

Hi ive lost my sim card. Can I order new one please

Prepaid Mastercard scam

Has anyone else had difficulty receiving the prepaid reward card? I was told I was no longer eligible, even though there has been no changes on my account. I've been trying to contact o2 for a resolution for over 2 months and not getting a response.

Insurance claim

I phoned up the insurance part of customer service yesterday and they told me that I should expect a text from DPD this morning with a time slot they will be picking up my phone and giving me a replacement one but I have not received a text. I also w...

Resolved! Handset credit agreement

Please can anyone tell me how to find out my outstanding balance on my virgin mobile freestyle handset? This is what I’ve already tried several times!!1.Virgin Mobile freestyle don’t answer2. Virgin media transfer me to O23. O2 transfer me to virgin ...

Resolved! posible scam

i had a call from telephone number 020 3989 8556 saying my sim card will stop working from the 4 june 24 is this from you they say I will get a discount please confirm if this is authentic

Resolved! text messages

I'm getting text messages from two O2 sources, O2UK and O2 UK. Subtle difference with space in 2nd. Are these both legitimate O2 sources?

Resolved! Upgrade

Looking to upgrade

Resolved! Cancel subscription

I would like to cancel my Disney subscription as I am not using it

Resolved! Fraudsters attempting to get into my account

Please note you have tried to contact me regarding a change of date of birth request on my account. This was not me, this is Fraudsters trying to attempt to get a phone with my details. I haven’t at any time made a request to change my date of birth....

O2

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