Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

MI5 by Level 94: Supreme
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! Pixel 6 pro

Hiya, just wondering why it still says waiting for launch date on my Google pixel 6 pro pre-order. It came out today so surely it would come today? My order number is this [mod removed order number]. Sorry if I'm being a total Karen but it's my birth...

MaxWeale by Level 1: Joiner
  • 1 replies
  • 0 kudos


I ordered the new iPhone 13 pro max 1tb was told would be delivered 1/2 weeks now I’ve been told 4 or more weeks this is a bloody joke

Resolved! Hi I upgraded my phone

Hi I went to upgrade my phone online last night and realised I ordered the wrong mobile I refused delivery of it this morning so when it gets back to O2 what is the process then as I paid my original device off so would it just stayed on the account ...

Logan by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Took my money

Why money was deducting twice from my account and I was unsucessful of getting a new phone. Can I be refunded

Flowers by Level 1: Joiner
  • 6 replies
  • 0 kudos

Volt not available

Hi, i am on Virgin media broadband, but when i try to get volt it says not available in my area, why is this? Does that mean i can't get any of these benefits even though i am on o2 and virgin media?

Pez by Level 1: Joiner
  • 1 replies
  • 0 kudos

Credit File Referrals Team @ O2 Is Dead Sleep.

I can not imagine sending email to this team for over three weeks and no single response despite the fact that auto response email suggested that the team will respond within 3 working days.Can someone wake them up from their dead sleep please.?The t...

KOB by Level 1: Joiner
  • 1 replies
  • 0 kudos

o2 mobile contract owner with 20gig data... would like to use hotspot for devices but signal weak

Hi guys im a tattooist who has recently began renting a large room at the back of a barbers, i get ok-ish internet signal but i rely heavily on my laptop, ipad, and amazon music.The fact im not the shop owner and not too sure how indefinitely i'll be...

LTatman by Level 1: Joiner
  • 2 replies
  • 0 kudos

Insurance claim

Hi, I have started an insurance claim today as my phone is water damaged. I was told I will receive a new phone tomorrow & I am to hand the damaged phone in an open package to the delivery driver & I am to write the reference number on the front of t...

Sam24 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I can't get into my existing Disney+ plus account

Hello, today I renewed my contract for 24 month at your Bromley branch.I said to them that I had a Disney+ account from the previous contract and the Bromley branch said I would get 3 month free of Disney+.I tried logging on to my Disney+ account thi...

David32 by Level 1: Joiner
  • 6 replies
  • 0 kudos