Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! Suspected Spam Call - for the past 2 days

Has anyone else had a call from an O2 staff member offering a 40% discount due to their drop in customers because of COVID-19? They sent me text messages which looked a little like this and was sent from "O2 UK":"*Security Warning*The one-time code y...

Resolved! Switching number from 3 - still doesn’t work

Good morning,Few days ago (Tuesday morning) I decided to switch my 3uk number with o2. I received the free sim card at home and follow the instructions (including PAC) to do it.i received a message that by 6pm of the 13/1/2022 everything will be done...

Frank3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim swap

Hi, I’ve got a phone number with Giffgaff and I’ve lost the sim but still got the number I want to keep the number the same as I swap over to o2 would I be able to do that without a PAC code.

Samera by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 store

Hi,I have recently avail O2’s apple watch for click and collect;however, I wouldn’t be able to collect it personally and no one is available to collect on my behalf. They said that they can hold the item for 7days, after that if not collected they wi...

jmb16 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bank card sale fraud.

Hello,I hope someone with better technical knowledge can help.A relative's bank account shows payment for an online card transaction that they say they have no knowledge about. The bank claim that their mobile smart phone was sent a text with a one t...

TW02 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrade Options

I’m looking to upgrade my phone to an iPhone 13 I’ve been on the my O2 thing and it says I can have one for £49 because I’m Simoni at the moment what about if I started a new contract would I get it any cheaper

Tyson32 by Level 1: Joiner
  • 1 replies
  • 0 kudos