Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

NHS discount

I’ve text 61202 with my employers name but haven’t received the company code to allow me to put my discount on. Does anyone know what I should do other than speak to hr because they never respond or answer.

Help with a credit issued to my account by o2

Following a very long conversation with o2 via phone in store and via phone at home, a credit of £163 has been issued to my account to enable me to clear the handset balance and therefore upgrade. This has been issued to my next bill therefore I am s...

Refund

Hi I started to order a Samsung phone however I cancelled the order due to it taking a while and would rather come into a store to get it sorted. It did take an upfront payment off me when will I receive my refund

Resolved! Using phone in the Maldived

Any suggestions for using the phone in the Maldives. Do I need to do anything in advance of going?

Resolved! samsung cash back deal not showing?

I bought a new Samsung phone and there was a cash back offer with it, however I can not see any where that I can claim this back. Has anyone else been able to make the claim and if so how did you achieve it. Is there a link I am missing, or have you ...

DHL not delivering my phone

I upgraded my phone on Monday, it was received in the DHL depo on Tuesday, yet the delivery is delayed and when I asked why it wasn’t being delivered, DHL told me to contact o2. I’m not sure where or how to contact o2 or what to even tell them as DHL...

Cancelled order

Why was my order cancelled?

Charges from O2 travel

I have been charged 26 pound for O2 travel having recently spent time abroad in Hong Kong. However, I did not have my roaming on, nor did I use any data while I was there. These charges do not make sense to me at all. I’d like an explanation as to wh...

Resolved! Unable to get through to your customer services

I have been trying to get through to your customer services several times to today some times be left on hold for over 90 mins Have even visited one of your shops which were also struggling to get through to you. i have been unemployed for two months...

Resolved! Possible Scam

Both myself and my wife have been contacted this afternoon by some insistent call handlers claiming to represent O2 and offering us 30% discounts on our monthly call plans. They didn't use our names, and we did not provide any information when reques...

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