Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Unlocking Samsung Note 8

HiI have received an email from O2 to unlatch my Samsung Note 8 (8 Digits) after inputting a non O2 sim in to the device and entering this code I get a 'Network Request Failure' message.I'm not willing to keep entering this code as I'm aware that the...

Resolved! 0330 303 5303 This number

The above number keeps phoning me it can happen up to 3 times a day it’s starting to get annoying, I have spoken to the before and now I am reading things about it being a scam is it o2 or is it a scam and if so what do I do about them keep calling m...

Underground Wifi - Must Register This Device

Hello, I upgraded my phone from a Pixel 2 to a Pixel 4 in October. Same number, new SIM/Contract.Since then I've been unable to get on to the Wifi on the London Underground. I have the Virgin Media profile come up, I click O2, I put it my number and ...

Waiting for my refund since 2 months

I purchased airpods online in October and I wanted to return them so I sent them back to o2, I had to call o2 a few times because they wanted my card details although they had it anyway and there was no confirmation from o2 about the return. I have b...

Resolved! My credit score is lowered due to an error from o2 and the account is defaulted, can’t buy a house.

I had an account with o2 late 2018. I rang to say I wanted to cancel my account and it was successfully cancelled and I was assured that there were no outstanding payments. Turns out 2 years later that an account has been defaulted because I have an ...

Resolved! Premium number/ ott bill

02476937770 is a premium number as they can let the call drag on. I know this because I'm off the phone with o2 about the number being a premium number an I'm raging over it.DHL doesn't say that they use a premium number on people as its a ****** ser...

O2 blocking our new app

Hi O2 We've developed a new app to allow a pension scheme's members check their details but we've found that some members are being blocked when accessing through O2 devices in a specific area. Can you please help us unblock our app in this area. All...

Order confirmation not received

I ordered a phone and pulled money from my account but I did not receive any answer

Resolved! Text from smscaster.com

Does anyone have any idea who this is?The message reads[Removed] (I've broken the link up so no one clicks on it accidentally)We have been unable to process your last bill. Please follow our link to avoid account termination.[Removed]The number that ...

How I inform my contacts of a number change?

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