Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

broken phone

I need to use my insurance to replace my phone as i dropped it and now the screen has turned half black. I tried customer service and unless it is lost or stolen it just hangs up. Live chat says its not working so how to i speak to some one and get m...

Resolved! broke phone,demage

hi i want clame my phone

Instagram

Hi I’ve been having a problem with my Instagram app for just over a week now. I have an iPhone 6s Plus and never had any issues before now. I cannot login on my app (after being logged out) but I can access my account through safari and on my boyfrie...

Defence discount

Hi folks new to this. My wife upgraded her phone to an IPhone 11 and as a member of the defence discount service I can get a discount code for O2. Does anyone know how I apply this code to her phone?

Resolved! O2 open discount

Hi I work in a state school and an o2 advisor said I was entitled to the o2 open discount. I sent a text to the number they give stating "open teacher" and they ask my school name and then say it's not recognised. Can anyone help on what to do please...

Resolved! O2 high street stores

When will the o2 high street stores reopen?

Resolved! O2 customer service email

Hi does anyone know o2 customer service email address?

Resolved! Voicemail

How do i get a deleted voicemail back

activation lock

Hi I have recently swapped my very old iphone for my sons not so old iphone SE. I've now managed to swap over the SIM but my next problem is the activation lock. I thought I could pop in my sons previous sim, so that I could switch off the "find my p...

Resolved! Payment

I was trying to order the new Apple Watch but was telling me the cvv2 number for card was wrong but when I checked my account they’ve taken the 20 pound upfront cost 4 times but no confirmation of watch or payment

O2

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