Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Click and collect confusion

This might be a tedious explanation but here we go. So I ordered an Apple Pencil to be picked up at an o2 store on Friday only to receive a notification that it couldn’t be collected that day, which I was a little put out about as I ordered specifica...

Resolved! Mobile data

I am in Spain why is my mobile data is not working

Resolved! Disney+

Hi, I had the 6 months free Disney + extra on my account this runs out tomorrow, I would now like to add the extra onto my account £5.99 a month but £2 off my bill but when I click on it, it says we cannot show you this extra right now. Does anyone k...

Resolved! Disney plus offer

I signed up to the 6 months free disney plus with my O2 contract. I now can't find the option to opt out of this but don't want to pay for it.

Resolved! Driven beyond despair by 02

2 weeks ago I left Vodafone with my pac code, went online and joined 02 giving my pac code and mobile number to be transferred over a few days later my sim arrived popped it in the phone and the number had not been transferred --- So this last weeken...

Ordered before midnight

Hi there I’m a new customer I ordered the iPad Pro 12.9 inch last night around 9:30pm uk and selected today’s date which says delivery between 8am and 10pm I’ve not had a dispatch email or text. do they text at anytime of the day thanks

Resolved! Claim email

I put a claim in today for my damaged phone and I was supposed to receive an email with all the relevant information I needed on it including my claim number which I need to put on the front of the package. I haven't received that email. Anyone have ...

Resolved! Problems activating my extra (Audible)

Hi everyone,I just became an O2 customer (about a week ago). I subscribed to a 12-month, 80 gigs plan for £20/month and I got 6 months of Audible with it. However, whenever I try to activate it I get an 'Error: something went wrong' message. Any help...

Resolved! Disney +

How do I cancel my free subscription after the 6 months is up?

Resolved! Premium + Information Services

Hi, could someone please tell me what constitutes Premium and Information Services? I've been charged a couple of times lately for this, but don't know what it is.Thanks for your time, Jayne

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