Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Phone out of stock

I have just upgraded my phone to an iPhone 12 Pro Max however the phone is out of stock. Just wondering when I will be getting the phone, and because the phone is 5G I need a 5G sim but can I keep this current number or will I have to change numbers?

Resolved! What do I do after completing the keep your number form?

I had a pay monthly contract with a different provider and then moved to O2. To keep my number I have filled in the keep your number form using the PAC code and my information. However, like a dummy, I forgot to take a picture of the information that...

Resolved! Free alert number

Keep getting class from this number saying free 02 alert 02033931901is this a scam

Resolved! Call From 01282 570539. Is this o2?

Hello. I have got a call today, claiming to be from o2. They said they are from mobile team. I immediately hang up. Can I confirm if it is spam or genuine

Help! In France and roaming doesn’t work

Can anyone help? I’m in France and o2 confirmed before travel that roaming and calls all included in my package. Now we’re here the only way I can connect to internet is via my partners hotspot. I can make voice calls

Resolved! Network issue

Hello there I’m facing acute problem with my network services. My call drops out unexpectedly, It’s so embarrassing. Just getting one Signal bar out of all. Internet is extremely slow and is lagging alot. I’ve been using O2 for long time but it’s get...

Resolved! I need to cancel a premium service 855222 please can you help

Help cancelling 855222 premium service

Resolved! Stolen phone

I've just had my phone stolen. Have a crime reference from police and now the most difficult part.. trying to get in touch with o2. Apparently there's a live chat (which I've used before), but cannot seem to find it. Could somebody please send a link...

Laptop Delivery

I ordered a laptop last Sunday, it says its meant to be delivered in up to 2 working days it is now Wednesday and it still hasn't been dispatched. Is this normal and what do I do.

Resolved! Scam Discount Offer?

I keep being called by someone claiming to be from O2 and saying I’m entitled to a 40% discount on my tariff. They then send a text message and ask me to tell them the embedded code in it. It’s just happened for the fifth time in about 2 months. I’m ...

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