Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Help! In France and roaming doesn’t work

Can anyone help? I’m in France and o2 confirmed before travel that roaming and calls all included in my package. Now we’re here the only way I can connect to internet is via my partners hotspot. I can make voice calls

Resolved! Network issue

Hello there I’m facing acute problem with my network services. My call drops out unexpectedly, It’s so embarrassing. Just getting one Signal bar out of all. Internet is extremely slow and is lagging alot. I’ve been using O2 for long time but it’s get...

Resolved! I need to cancel a premium service 855222 please can you help

Help cancelling 855222 premium service

Resolved! Stolen phone

I've just had my phone stolen. Have a crime reference from police and now the most difficult part.. trying to get in touch with o2. Apparently there's a live chat (which I've used before), but cannot seem to find it. Could somebody please send a link...

Laptop Delivery

I ordered a laptop last Sunday, it says its meant to be delivered in up to 2 working days it is now Wednesday and it still hasn't been dispatched. Is this normal and what do I do.

Resolved! Scam Discount Offer?

I keep being called by someone claiming to be from O2 and saying I’m entitled to a 40% discount on my tariff. They then send a text message and ask me to tell them the embedded code in it. It’s just happened for the fifth time in about 2 months. I’m ...

Resolved! Recycling

Has anyone recycled a phone with o2? I sent it in the post a couple of weeks ago and I’ve heard nothing. It’s a lonely iPhone X and they offered me a couple hundred ££ so it’s not like it’s worth nothing.

Balance going down

Hi, could somebody let me know why my balance keeps going down even though I am not buying anything and not even touching the balance?

Resolved! speaking to some

need to speak to someone at 02, its impossible. no email. constantly on hold, then the opperator says goodbye... what ????? please can someone let me know how to speak to these people. its so frustraiting been trying for days now

Resolved! lost phone

I have lost my phone . I need to show Proof Of Usage to my insurer. Which contact email at O2 can help me ?

O2

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