Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! = order tracking on DHL webpage is not working

My order tracking on DHL webpage is not working, i have been waiting since the 6th and canot t rack my order

Anyone know how long o2 recycle take?

No communication at all to state they have received my phone although royal mail says its there i had a promotion to receive £150 more for ordering the new s21 but only have 2 days left now from them taking 5 days to send packaging to then send it of...

Disney+

I've added Disney+ as an extra and the clock has already been running down on my 6 months free. I try to access through the Disney+ app with my same email address and I have to chose either 5.99/month or 59.99/year, and then add my credit card detail...

Resolved! overcharged subscription

I cancelled a subscription but have still been charged for it. How do I claim my money back?

Resolved! My 02 signing in not working

Good afternon all, I have a Samsung S21.I tried logging on to my phone's My O2 app but it does not accept my username and password. However I am able to log on to My 02 app on the O2 website. I called customer services, they told me to delete then re...

Resolved! Proof of usage

How I can provide a proof of usage for insurance claim?

Resolved! Exchange or refund for a faulty accessory

Hi, I bought an Apple Pencil first gen from O2's website that arrived today - but is faulty. I have got through Apple about the fault and they recommended I explore options via the original merchant before I do anything with Apple (it would cost £25 ...

Resolved! iPad Air out of stock can I change order

The iPad Air I ordered is out of stock I’m happy to change to a different colour but I can’t seem to find anyway to make contact with sales to see if this is possible

Resolved! How to report a suspected mast fault?

Hey folks, as above, how would one report a suspected fault with a mast when the service checker says everything is fine?Cheers

Resolved! Missing order

My order has gone missing in transit with DHL and now I’m paying for something I don’t have?? How do I go about sorting it 202 is useless and cuts off everytime someone answers the phone! So far both o2 and DHL have been absolutely useless at trying ...

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