Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Free pods

When i upgraded was offered free pods how do i get them

One Time Passcodes - No Longer Being Received

From today one-time passcodes are no longer being received from two different sources. I have redirected them to my wife's phone and they came through fine. It seems to be only my phone which has been restarted. Other text messages are being received...

Resolved! Why do O2 Lie

I have been an O2 customer for over 20 years, not only that I have my partner and children with O2 as well. I would class this as a loyal customer, I have been due an upgrade so recently call about the new Iphone 13 Pro Max 1 TB. I did stress I am lo...

Resolved! PAC Code

How do I go about giving O2 my PAC code from EE to keep my old number?

Resolved! Airplane mode changes the time

Good morning I am currently out of the country and notice that when I turn on flight mode it changes the time on my phone by one hour. Can anyone tell me how to stop this happening? TIA

Resolved! Log in

Hi it wont let me log in to pay bills also it keep saying i have no network so i cant get the code even i put my number in

Resolved! Try to set up 02 open but o2 email not getting through

I work for the nhs.i am trying to set up o2 open. The set up has been accepted, i just need to respond to o2’s email sent to my nhs email, Unfortunately i think the nhs mail server is blocking the emails.is there a way round this?thanksBill

Resolved! Switching to new phone

Help me! Finally got my new phone set up but can’t remember what to text to who to get my sim activated. Can anyone help?

Resolved! Roaming and using my phone in Poland

Hi, Do I have to add any Bolt Ons to use my data, sending messages and answering/making calls for FREE in Poland? What is my rate (per minute)for calls from UK to Poland?

Resolved! Is Jersey in the Europe Zone

Can someone confirm if Jersey is on the O2 Europe Zone as in some places it says yes and other say no. I have O2 Pay monthlyIt seems to imply on this page it is https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

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