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Need to amend an order ASAP....

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JonFarr737
Level 1: Joiner
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on ‎09-10-2021 23:22

on ‎09-10-2021 23:22

Good evening,

 

I have just placed an order for an upgrade on my current package. I had issues with the O2 site and when the order confirmation came through it has selected the wrong colour of phone. Does anyone know how I can amend this order before it is shipped please?

 

Kind regards,

Jon

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MI5
Level 94: Supreme
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on ‎09-10-2021 23:24

on ‎09-10-2021 23:24

@JonFarr737 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152924 Posts
  • 652 Topics
  • 29180 Solutions
Registered:

on ‎09-10-2021 23:24

on ‎09-10-2021 23:24

@JonFarr737 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JonFarr737
Level 1: Joiner
In response to MI5
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on ‎09-10-2021 23:29

on ‎09-10-2021 23:29

Thank you very much for the information. 😀

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MI5
Level 94: Supreme
In response to JonFarr737
  • 152924 Posts
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on ‎10-10-2021 07:50

on ‎10-10-2021 07:50

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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