Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! About phone

Hello, I ordered a new phone contract last night and paid a £230 deposit with having bad credit. Every time I log into my o2 it tells me I’ve not placed an order even though the money is a pending transaction in my bank account & also I’ve had an ema...

Resolved! Upgrading and Recycling

I have recently upgraded to an iPhone 13 Pro Max and recycled my iPhone 12 Pro Max with o2. I have received the confirmation email from the recycling team for the credit to be applied to my devise account but after 10 working days there is no sign of...

Resolved! O2 Have Messed Up My Credit Score

Help please someone. I've recently tried to sign up for a new credit card and application was declined even though I thought I didn't have any issues with my credit score. Upon further investigation, it appears O2 have messed up my credit score. Plea...

Trying to get the 2nd item 25% discount basket only allowing one item

I have been trying to buy 2 packages combined with you online and it will not let me add 2 items to my basket to get the 25% discount. I want the Lilac Samsung A32 with 20 GB for £26.99 and the Samsung S7 FE silver tablet with 500MB £15.00. I want to...

Resolved! Galaxy Z Fold 3 - O2 recycle offer - how does it work?

I just ordered a Z Fold 3 and wish to recycle my old Note 10 Plus 5G using the Z Fold 3 special offer which gives you an extra £250 for your device, but I can't figure out how to do it!The O2 recycle website being separate from O2.co.uk, with a diffe...

Resolved! Airtime Rewards

Hi, I just want to check if Airtime Rewards is genuine, I am a bit reluctant to add my card details!!

Resolved! Phone stolen abroad

Hi, my husbands phone was stolen yesterday. I need to report and claimbut don’t have the IMEI and no idea how to get it as the phone is gone. No paperwork at the moment. Any ideas? Thank you

Resolved! Porting number - coming back to 02

I am returning to 02 from 3 to take advantage of the VOLT benefits, and want to ensure the port goes smoothly as possible.I have a new SIM coming and I gave my PAC code when i ordered my airtime SIM only contract, am I right that once received I pop ...

Resolved! Cancel my order

Hello I would like to cancel an order I recently made within the hour

Resolved! My apple music 6 month subscription did not come with my order

I ordered the airpods max and on my order confirmation it says I get 6 months of apple music for free but this has not come through. Please advise

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