Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Changing tarif

Hi, I wanna ask that , can I change my tariff from monthly to 24montly from today?

Resolved! Order has been processing for weeks

Hi I placed my new phone upgrade on the 26th of September, money was debited but got an email shortly after saying the phone was out of stock.I understand supplier delays but this wait has been crazy. I called during week 2 of the wait and the rep to...

Resolved! Amazon video

Hi I recently changed my tariff in store and was told I would have 12 months Amazon video free how do I access it thanks

Resolved! Problems redeeming Apple Music 6m offer

Hi there,Hoping someone can help. I signed up for the 6m free Apple music offer but when I click the offer and it takes me to apple music nothing happens. Not able to redeem anything. I think it needs to be reset. I tried texting again and it says I ...

O2 fraud

Hi. I’m a bit lost and the o2 live chat and phone line keeps making things worse. some back story, about 10th November I took a tariff on an Apple Watch pay monthly. It was supposed to be delivered the next day but it got delayed. It stayed delayed f...

NHS email not working on O2 Open

I’m trying to get my NHS discount on O2 open, I have the NHS 5 digit code but it’s not accepting my NHS email as a work email. I know you can validate using a payslip but I’m also experiencing diffficulties with the online portal for those so I don’t...

Resolved! Change surname

Hi,I need to change my surname.How can I do it?!

Resolved! Please Help.

Hi. New to O2. I’ve accepted offer of 12 months unlimited use of the Cafeyn App. Downloaded their IOS app, and it’s asking me to pay £7.99 per month, after a free trial. Is there a code I can use to let Cafeyn know I am with O2? Thanks in anticipatio...

Resolved! End of Disney plus deal.

Hi, How do I check when my free disney plus deal will end. Thanks.

Resolved! duplicated order

I responded online to an upgrade offer (sim only), but being concerned that I would get a new sim, I rang and spoke to an operator who completed the upgrade.But then I got an email giving me an order number for the online effort - which seems that I ...

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