Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Claim Galaxy Watch 4. https://2021.samsungpromotions.claims/zflip3watch/en-GB Closed

The address on the leaflet and this one are both invalid https://2021.samsungpromotions.claims/zflip3watch/en-GB for me to claim my watch. One says the claim form is closed, and the other doesn't exist. Please help.

Resolved! Volt

I`ve been an O2 customer a month now and haven't been confirmed as a Volt customer yet. i cant dial 202 to chat to someone as my O2 package is data only for a tablet. I just need to confirm if I am a Volt customer and will get my double data, as I ha...

Resolved! where can I see the consumption of my data?

I've received a text message from O2 telling me that I have almost used up all my data for the month....after logging into my account, it looks like I have used 7.3GB out of 8GB in 5 days....now I'm working from home and mostly use home wifi. Is ther...

Resolved! O2 Complaint system

Warranty void due to taking the protective film off the new Samsung galaxy 3 fold the inside screen, i phoned to complain on the matter it's now cost me 489.40 for it to be repaired and the only answer i recieved from the o2 202 service was this is c...

Resolved! SMS Texts via Wi-Fi Calling

My daughter is looking for a new phone but we're in a really poor signal area (for all providers) and don't receive texts. However, on my EE contract the wi-fi calling works for texts as well phone calls, so I can send and receive them with no proble...

Resolved! Disney +

Hi there. My 6 months free trial of Disney + ends on 1 February. If I keep the subscription will I be put on to the £5.99 offer with £2 off my airtime? Thank you!

Resolved! Volt benefits still not active.

So my volt benefits still aren't showing on either my Virgin or O2 account and I've had my phone for over a week now. Apparently the o2 benefits show up as soon as you apply for volt but the virgin ones can take 14 days but I've got neither. All of m...

Resolved! Sim swap

Please can somebody help me ?I went to my o2 shop on 25/01/22 at 12pm to upgrade my iPhone 8 Plus to an iPhone 13 pro max, obviously it has a different sim to mine so they put that in for me and off I went, as soon as I walked out of the shop my old ...

Help make your data allowance last

Losing yourself in your favourite Netflix shows, uploading that amazing gig selfie or video from The O2, or even just trying to find your way around town – they all eat away at your mobile data allowance. We want you to get the most from your data an...

Resolved! Non-existent signal in Romford/Hornchurch area

Has anyone else been suffering from an intermittent signal in the Romford/Hornchurch area for the past 6-8weeks ? The affected area seems to stretch from Bedfords Park in the north to about Rainham in the south and is about 1 mile wide. Staff in the ...

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