Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Return help!!

Hi I’m hoping someone has some advice for me as I’m at my whits end!!I ordered my daughter a reconditioned phone on 19th December with a monthly contract sim, phone arrived and back camera was smashed you could only see this when trying to the use th...

MCK code

Hello! Sorry for this, but i do need an MCK as well! My husband will take my old phone, and he is not on O2! He tried to use that phone with another sim and seem to be now locked! Even that i had the NCK, it was not working so now, my okd phone is lo...

My internet not working in France

I’ve come to France, my internet isn’t working but can receive and make calls, data roamings on

Resolved! False advertising

Hi there , I ordered a Xbox one from 02 on Thursday as the was going to be delivered the next day , I was billed instantly for this order only to find out that the review time was a lot more time than explained, still haven't heard or seen my home de...

Resolved! Galaxy buds

Hi could anyone tell me do my free galaxy buds come with my phone ?

Resolved! Credit Reference Agency records for closed O2 account

My daughter had an O2 account that was split between phone purchase and airtime balance. The final payment on each was missed due to an oversight and ultimately were referred to debt collectors, with whom the debts were settled. We understood that al...

Resolved! Wrong Number

I received a call on my mobile from a lady who said she had a missed call from me and was returning my call. I had not rung and told her so - she insisted that I must have as she had my mobile number in her recent missed calls. I eventually got her t...

Resolved! Bolt on problems

1) I’ve travelled to Spain twice recently. Both times my travel roaming bolt on has failed to work. If I am paying for roaming this is unacceptable. 2) I seem to have Disney, you are charging me for it, which I don’t want and didn’t ask for but which...

Resolved! Disney plus

HelloI preordered a S22 Ultra and got it yesterday. I had a text saying my extras were canceled. I checked today and my international calls are gone but not disney plus. I still have that and to add it it says I only get 6 months. Do I have to manual...

Resolved! I didnt receive my free earbuds with my s22 plus and I preordained

I pre ordered the s22 plus I received today but I didn't get my earbuds that said I would get when I pre ordered

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