Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Ringing Time

Last week, you were kind enough to advise me how this could be extended. It worked for a couple of incoming calls but has now reverted to just 15 seconds. Further advice would be greatly appreciated. Phone is a Galaxy A32 if this is relevant.

Resolved! How to return a sim under change of mind policy

I received a sim as part of a virgin upgrade but i do not want it how can i return it

Resolved! Blocked outbound calls

Been calling 02 for 2 days to un block my phone, my bill has been paid too. They kept saying within 24 hours it will be sorted. I'm still waiting almost 72 hours later. Is anyone else having the same issue.

Resolved! o2 open discounts

How do I go about applying for o2 open discounts in order to get 25% off my airtime plan? I have searched everywhere on the site and I can't find anywhere to put my unique company code.

Resolved! Possible fraud call

01163000124Has anyone else had a call from this number, very dodgy pertaining to be from O2 and offering an account discount, they then sent an SMS with a one time code (message below), I didn't go any further and ended the call. *SECURITY WARNING* T...

Resolved! Delivery no show for more than 3 weeks

I ordered an upgrade on 4th Jan (more than 3 weeks ago). Phone was then posted DPD for next day delivery via DPD but I received no delivery. It's become quite cleae the phone is not coming and likely has been lost or stolen somehwere in DPD. I've tri...

Resolved! Cancel Disney+

Hi , i hope someone can help.How do i cancel my disney+ subscription, i got it free through O2 but it runs out soon. have tried through Disney+ but it sends me to O2ThanksNick

Return and refund?

I purchased 2 sets of Galaxy pods for Christmas and since then I have been trying to return them. Does the Returns and Repair department actually exist as I cannot get in touch with them? I have spoken with Live Chat who advised me to return them whi...

Resolved! Chromebook delivery

I recently missed delivery by DHL of my free Chromebook. It was sent by A Novo UK LTD. I have tried contacting them via email and phone to rearrange delivery but its impossible to get any response. Please advise best method of sorting this delivery o...

Resolved! Aeriel 02 contract.

I was cold called a couple of weeks ago by a (local) number saying it was Aeriel (a subsidiary partner of O2) and offering me a good deal on my O2 monthly payment, I had upgraded my 02 account to 9Gb in October last year and they now say that I will ...

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