Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! eSim set-up

I'm quite desperate to get my new eSim up and running, due to having lost my voice I can't talk to anyone over the phone! I need 2 numbers, so I need to keep my current number (on a physical sim) and I have added an eSim (I have an iPhone 12mini so u...

Resolved! O2 extras help

After recently joining I picked an O2 extra of Disney plus 3 months free but did not spot the £2 off can you still use the £2 off Disney plus if billed on my O2 bill after the trial.

Resolved! Turn data off on a child's phone

My 14yr old daughter has her phone on my O2 account. Is there a way in which I can stop my daughter's phone working each night - ie, go into aeroplane mode.

Resolved! SIM Settings for TP-Link TL-MR6400 router

I've just got a pay monthly SIM to use for internet access in my TP-Link TL-MR6400.Can anyone tell me the connection settings I need to tell it for Pay-monthly 02?

Resolved! Free 6 Month Apple Music - Already AM subscriber.

HiThis is probably a dumb question, but I’m going to ask it anyway. I just upgraded my contract with O2 to one that includes 6 months of free Apple Music. My question is; I already have a subscription to Apple Music. If I was to redeem this 6 months ...

Resolved! New settings

Received message to update settings. Is this legit?

Resolved! Paying a bill

Hi I’m looking to pay my outstanding bill but I can’t sign in to my o2 bill

Accidentally deleted number

How do i find a lost O2 number?

Resolved! Data use as hotspot

Hey! I’m moving home soon and will need to use my phone as a hotspot for internet. I’m a customer service agent so will be on a laptop answering phone calls and email queries. I usually work a seven hour shift. Does anyone know how much data one day ...

Resolved! Return in store policy

Hi everyone I have a question, and I really hope you can help me with this!I pay my fast upgrade on my old phone to have a new iPhone, and later I want to return the new phone and cancel the contract and the people in the store said to me that I can’...

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