Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

MI5 by Level 94: Supreme
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! I've just had a text supposedly from O2

I've just had a text supposedly from O2 saying: The payment for your recent bill was charged back by issuing bank. To avoid charges and termination, please pay your outstanding bill immediately. doesn't look right to me?

Kazj by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Genuine?

Is the 0844 847 0202 O2 referrals number genuine?

LO by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Unlocking phone

Hi, I am trying to unlock my Samsung S8 for a past few days. I've been to the shop and spoke to someone on Live Chat. It seems they have no idea how to help me. Everytime I request the code someone is sending me PUK. It's so frustrastrating. It's a w...

Soku by Level 1: Joiner
  • 7 replies
  • 0 kudos


For 7 years my ex husband has stalked me on my mobile no NOT PHONE as his nephew hacked my no apparently happening often he has had access to all my messages phone calls Facebook and emails I feel as I have been raped I cannot believe that this can h...

annie418 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! O2 recycle

So I sent my nearly perfect iPhone XR to o2 recycle, was offered £286 for it initially, they then said the lcd was damaged and revised the offer to £57 to which I declined. Received my phone back today and it is destroyed! Screen smashed and severe d...

Angelaq85 by Level 2: Apprentice
  • 30 replies
  • 0 kudos

EU Roaming Fair Use Policy

I was shocked, alarmed and angered by a message sent to me by O2 yesterday saying "We've noticed your usage recently has been mostly in our Europe Zone lately." Can anyone suggest here what 'recently' and 'mostly' might mean here? I have been in the ...

Trimmer by Level 1: Joiner
  • 25 replies
  • 0 kudos