Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos


I received the following email 4 days ago:"Within 48 hours, your Disney+ O2 Extra Bolt On will be ready in your My O2 account. You’ll receive an email and SMS when it’s ready."However, I've heard nothing since !

Disney3 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Replacing sim card

Hello my sim card is damaged and i'm out of england and i can't contact O2 to request another sim card. How do I replace the sim card?

Samarao by Level 1: Joiner
  • 1 replies
  • 0 kudos


My mobiles screen is smashed and it is insured with O2 insure. How do i contact them to make a claim?

Angy by Level 1: Joiner
  • 2 replies
  • 0 kudos

Cancel an accessories bundle

When upgrading my phone I was sold an accessories bundle to arrive the same day. I have now had the phone over a week but the accessories have been delayed until September. I can't find a way of cancelling this order. Can anyone help as to how to can...

Becky412 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Returning the phone

I want to give back the phone which I had 14 days for that but I already pick the new phone so basically I want also stay with the same number

Dominik1 by Level 1: Joiner
  • 3 replies
  • 0 kudos


Does anyone know how I could get a Boostbox?I’m thinking about getting one as I use O2 as a phone network and my home doesn’t have O2 coverage...

Joe8 by Level 1: Joiner
  • 1 replies
  • 0 kudos