Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Cancel order

I ordered a new phone via the website yesterday for click and collect at me local store however I do not have the ID required to collect my order. How do I cancel the click and collect and change it to home delivery?

Resolved! SIM card and contract

Hello. I did a contract with Virgin, and they asked me if I needed a SIM card from O2. I said yes because it sounded nice at first, but I changed my mind because I'm happy with the one I'm using, and I don't want to change it. I did the contract 4 da...

Resolved! Free air buds

I was told I got free air buds but I'dhave to apply..how?

Resolved! Order

Hello , I've placed an order three day ago and I would like find out the status of it? My understanding was that I will be contacted in 48 hours but I have not received anything so far. Order no ms-320416409. Thank you

Resolved! No photo ID

I'm due to collect an order from store tomorrow but I have no driving licence or passport. What else can I use for ID?

Resolved! Pasport

My passport is pit of date pnly id i have due to medical reasons can i use this to collect

Resolved! Bill confusion

just logged into my o2 account for the first time to see a bill I shouldn’t have as I am getting my sim with my virgin broadband package and it is pre payed why is it there

Resolved! Phone microphone not working

Hi I seem unable to hear sound on incoming or outgoing calls. My other apps for sound are working okay

Resolved! Voicemail.

I once thought o2 was a good network but I am thinking the opersit now because it use to be when you forget your voicemail pin you just have to phone customer service to reset it but not anymore you now have to send RESET to a number but you the thin...

Resolved! SANTANDER Text Scam

Thought I would share the following as I am not a Santander customer!Text received from +44 7568 959740 today SANTANDER ALERT: On 13/04 at 20:20 you added a device from your account. If this wasn't you please visit [URL link provided].Number blocked ...

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