Bill confusion

[sharko106]

just logged into my o2 account for the first time to see a bill I shouldn’t have as I am getting my sim with my virgin broadband package and it is pre payed why is it there

[Cleoriff · Accepted solution]

Hi @sharko106 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.