Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Resolved! New Sim Only Contract

Hi I have just received my my sim card on a sim only contract, do I need to change the sim card or can I keep my old one, just seems a waste of time changing the sim and then contacting O2 to keep my old number?

TamBam by Level 1: Joiner
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Resolved! O2 recycle not paying

Having great difficulty obtaining agreed payment for my old phone from O2 recycle. Sent my phone to them in Dec last year and they agreed to pay just over £512 but have yet to see a penny....

MRH1 by Level 1: Joiner
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Change Forum Name (to an existing one)

Morning all So a while ago I was on O2 and picked the forum name 'mobilemandan' which i use everywhere, i closed the account ages ago but recently joined back O2 but with a new email address. When i went to pick 'mobilemandan' as my forum name it say...

Resolved! Loyalty discount

I now have 2 numbers on my account and expected to get the 20% loyalty discount, I have text both numbers to LOYALTY but tells me it does not recognise the numbers, how do I get the discount?

Nybroc by Level 1: Joiner
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Missed Calls

People keep phoning me and telling me that they have missed a call from me ..... the problem is, I haven't called them and there's no record of a call being made from my phone. Could someone be cloning my number or using my account to make calls? Nev...

Jamsietom by Level 1: Joiner
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Resolved! refund

i would like to request a refund as i topped up for a £15 bolton and only get £10 bolt on which means only 1g of data instead of 15

Bailey21 by Level 1: Joiner
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Can't receive texts from my partner

I can send my wife texts but she cant send/reply to me? Samsung Galaxy A32. She has been able to in the past but when she first got the phone she had to take it to the O2 shop to have this problem fixed. Now it's doing it again, what is the solution?...

Resolved! Unsure who to speak with

I have what seems like an odd situation. I bought a phone and prepaid program whilst in the UK. I'm back in the US and would like to have service again. Will be looking for a job there. Is there any plan I can get and keep this phone number?

Eris74 by Level 1: Joiner
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Resolved! Itemised Bills

I closed a contract last week as was out of contract. obtained PAC code and got a new O2 contract. However I forgot to download the itemised bills for accounting purposes before hand. I have been on the online chat. They say that cant get them? Can a...

GP1 by Level 1: Joiner
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