Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Free 6 Month Apple Music - Already AM subscriber.

HiThis is probably a dumb question, but I’m going to ask it anyway. I just upgraded my contract with O2 to one that includes 6 months of free Apple Music. My question is; I already have a subscription to Apple Music. If I was to redeem this 6 months ...

Resolved! New settings

Received message to update settings. Is this legit?

Resolved! Paying a bill

Hi I’m looking to pay my outstanding bill but I can’t sign in to my o2 bill

Accidentally deleted number

How do i find a lost O2 number?

Resolved! Data use as hotspot

Hey! I’m moving home soon and will need to use my phone as a hotspot for internet. I’m a customer service agent so will be on a laptop answering phone calls and email queries. I usually work a seven hour shift. Does anyone know how much data one day ...

Resolved! Return in store policy

Hi everyone I have a question, and I really hope you can help me with this!I pay my fast upgrade on my old phone to have a new iPhone, and later I want to return the new phone and cancel the contract and the people in the store said to me that I can’...

Resolved! Swap data allowances?

Is it possible to swap data allowances between two different phones on my account? One daughter has a data allowance of 7gb but never even uses one, the other daughter has an allowance of 5gb but always runs out.

Resolved! Unknown numbers

Hello all I am after a bit of advice. I have had 2 calls one from 07801981773 and also 07801998941 both times I have missed call and I have tried to call back but all I get is this number is not recognised is this likely to be a scammer??

O2 refusing to unlock my phone

So after 20 years of being an O2 customer I finally switched to a new network last week. However, unbeknown to me, my handset is locked to O2. I rang customer services and spoke to the rudest customer "advisor" I have spoken to in a long time. I was ...

Getting a call

I received a call from 0333 344 6987 claiming to be O2 I just to confirm that this is an O2 number.

O2

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