This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 

How to link my ported number to my O2 account

Go to solution
CallMeSnoopy
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎06-05-2022 10:35

on ‎06-05-2022 10:35

Hi,

I ported my phone number from Lebara to O2 but my online O2 account is still linked to the phone number that came with the sim card.  How to fix this as I need to top up my account? 

Message 1 of 4
1,080 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152533 Posts
  • 651 Topics
  • 29114 Solutions
Registered:

on ‎06-05-2022 10:40

on ‎06-05-2022 10:40

@CallMeSnoopy 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
1,078 Views
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 152533 Posts
  • 651 Topics
  • 29114 Solutions
Registered:

on ‎06-05-2022 10:40

on ‎06-05-2022 10:40

@CallMeSnoopy 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
1,079 Views

Go to solution
CallMeSnoopy
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎06-05-2022 10:48

on ‎06-05-2022 10:48

@M15 Thanks for your help! 

Message 3 of 4
1,074 Views

Go to solution
MI5
Level 94: Supreme
In response to CallMeSnoopy
  • 152533 Posts
  • 651 Topics
  • 29114 Solutions
Registered:

on ‎06-05-2022 13:06

on ‎06-05-2022 13:06

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
1,068 Views
Top