Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

New phone

Still waiting for a delivery of new phone. Order a week ago. Now saying out of stock. This information was not provide when ordering and should have been as this may have changed My order!

Pris by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! calling the U.S. from the UK

I added the international bolt on to my o2 mobile account. But it is not letting me call any U.S. numbers!Either the call is immediately disconnected or I get a recorded message "we do not recognize that number". I've tried it putting 001 in front of...

CarlaR by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! O2 Travel in Inclusive Zone bolt-on

I'm looking to upgrade to a tariff that will give me access to the O2 Travel in Inclusive Zone bolt-on as I'm planning to travel in the US and this seems to be the best option to keep roaming costs down. On this page it says you can get this bolt-on ...

Resolved! Bolt ons

I was in hospital a couple of weeks ago and had to use my data.so I bought a bolt on for extra data.now they won't take it of.i don't need it anymore but they've still kept it on my phone,it's still active and I can't find a way to take it off.Help!!

Andrea69 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Premium Messages from 88101

I have been charged in excess of £261 since Oct 2019 to date for premium messages from the code above each month, with the costs varying between £8.75 to up to £15 dependent on the number of 'messages' received at £1.25 each message. I only recently ...

Jemmaosy1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Refund

I have been having trouble with my phone and connection I was cut off again when the lovely man was trying to sort something out with the manger but no phone call back can you please see what is going on please

setting call forward when abroad

Hi,I am ok to setup the call forward when I am going abroad.. but to do it while still in UK. However when I was in a country where I wanted to disable the call forward and wanted to receive calls etc as it is, it did not work. Is there an option to ...

jaimanish by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Disney

I have a monthly subscription to Disney plus which I pay monthly,when I now go on the app it won’t let me watch anything unless I subscribe?gave tried deleting the app but makes no difference

Wiggles by Level 1: Joiner
  • 1 replies
  • 0 kudos