Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

How to unlock my phone

How can I get my phone unlocked all the time I ask for the unlatching code it asks for SIM network PUK and it says Sim network PIN blocked

Jackie5 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Return tomorrow

Hi I’m returning my phone tomorrow dpd are collecting it but I’m unsure what to write on envelope?

Charf by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Insurance claim

Hi, I’m getting a replacement phone delivered tomorrow. Sending my broken phone back with DPD, anybody know what information should be included with device.

Lewizzle by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! recent usage

recent usage balance whilst roaming is showing zero all the time and with a fair usage of 25 GB I really need to see the daily GB remaining. anyone had a similar problem?

Si33 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Air time tariffs

Could someone explain to me why air time tariffs are different from phone to phone there is 3 montly contacts in our house hold but when trying to make us all on the same tariff (10gb) one is £20 the other £15 and it won't even give me an option for ...

Cl8re by Level 1: Joiner
  • 1 replies
  • 0 kudos

New phone

Still waiting for a delivery of new phone. Order a week ago. Now saying out of stock. This information was not provide when ordering and should have been as this may have changed My order!

Pris by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! calling the U.S. from the UK

I added the international bolt on to my o2 mobile account. But it is not letting me call any U.S. numbers!Either the call is immediately disconnected or I get a recorded message "we do not recognize that number". I've tried it putting 001 in front of...

CarlaR by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! O2 Travel in Inclusive Zone bolt-on

I'm looking to upgrade to a tariff that will give me access to the O2 Travel in Inclusive Zone bolt-on as I'm planning to travel in the US and this seems to be the best option to keep roaming costs down. On this page it says you can get this bolt-on ...

Resolved! Bolt ons

I was in hospital a couple of weeks ago and had to use my data.so I bought a bolt on for extra data.now they won't take it of.i don't need it anymore but they've still kept it on my phone,it's still active and I can't find a way to take it off.Help!!

Andrea69 by Level 1: Joiner
  • 1 replies
  • 0 kudos