appalling customer service

[Anonymous]

problems trying to get answers about my new tripple sim contract-  with 3 online chat servers so much wasted time spent typing with all of them and each time we get to the nitty gritty of the problem- contact LOST- I smell a rat and wished I didnt upgrade- I filled out 2 request to keep old number,not happening and now a bill which i wasnt expecting!!!!

[Marjo]

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wrote:
@Marjo @Martin-O2 any known issues with customer service currently?

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Haven't heard anything but checking at the moment just in case.

What issues are you having @Anonymous & @Anonymous in case the community could help in some way?

[jonsie]

Seriously? I just called customer service and got through straight away, no hold music or anything and once through saying what the problem was and answering the security question it was an instant connection to an adviser so no problems for me at all

[Marjo]

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@jonsie wrote:

Seriously? I just called customer service and got through straight away, no hold music or anything and once through saying what the problem was and answering the security question it was an instant connection to an adviser so no problems for me at all

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Thanks for checking that on your end @jonsie.

To add, just got a response that there seems to be no issues at the moment with Customer Service phone lines.

[MI5]

Strange how some are having problems then.

[Marjo]

Hi @Anonymous please do let us know if you managed to get through to CS in the end to sort out your new contract? I'll drop you a quick PM just in case you're still stuck, to see if we can help speed things up on our end for you.

[jonsie]

I simply called 202. Maybe someone else can check? There are quite a few of us on here with spare time to post....