appalling customer service

[Anonymous]

problems trying to get answers about my new tripple sim contract-  with 3 online chat servers so much wasted time spent typing with all of them and each time we get to the nitty gritty of the problem- contact LOST- I smell a rat and wished I didnt upgrade- I filled out 2 request to keep old number,not happening and now a bill which i wasnt expecting!!!!

[adamtemp64]

You really need to talk to o2 on the phone to get any complex account issues sorted . 

[Cleoriff]

Hi @Anonymous its far better to speak to CS not live chat if its an account based issue.

https://www.o2.co.uk/contactus

[MI5]

How to keep your number here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number and first bill explained here
https://www.o2.co.uk/help/account-and-billing/first-bill

[Anonymous]

What number??? just rang a 0800 number only to be cut off at the selection for query process

[Anonymous]

sent 2 keep my mobile number forms in- to no joy and cannot find an o2 representative that SPEAKS!!

[Cleoriff]

@Anonymousif you use the contact us link in my post above you will get through to a customer services rep. You can speak to someone from there. Posting again in case you missed it  https://www.o2.co.uk/contactus

[MI5]

If you are calling from an O2 sim, dial 202 for customer services.

[Anonymous]

I'm having a problem too. Webchat couldn't solve my problem and told me to ring 202 or 03448090202. I've tried these numbers 14 times from two O2 sims and a landline and got disconnected every time beore my call was answered. I'm bemused about how difficult it is to communicate with a communications company.

[MI5]

@Marjo @Martin-O2 any known issues with customer service currently?