Solved: Website incorrectly flagged as having adult conten...

Vikkie · ‎25-10-2018

Hi,

I have been advised by a live chat operator to post in this forum so that the technical team can make a correction.

The website www.independentdancetraining.co.uk is the website for a Dance Teachers Association and Examination Board, so users should have to be over 18 or complete any additional checks to view. However when accessinng via o2 it states it contains adult content and the user needs to prove their age by entering credit card details. Please correct this immediately as it is having a negative impact on the company. Thank you.

EmilieT · ‎30-10-2018

Hi @Vikkie, and welcome to the forum

I've just checked on our end, and found some additional information for you You can check the classification of any website on the below link, and you disagree with it, you can enter your email and request a reclassification:

http://urlchecker18plus.o2.co.uk/

Hope this helps!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

View solution in original post

Anonymous · ‎25-10-2018

@Vikkie This is not O2 you are talking to. This is a customer forum. We are all customers here. No one from O2 will read your post. You need to call customer service & get them to remove the age verification block

adamtemp64 · ‎25-10-2018

@Vikkie follow the full advice from the BBFC that regulate this http://www.bbfc.co.uk/what-classification/mobile-content/appeals

links for all networks http://www.bbfc.co.uk/about-bbfc/links#mobile

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MI5 · ‎25-10-2018

@Martin-O2 can you assist too?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎30-10-2018

Hi @Vikkie, and welcome to the forum

I've just checked on our end, and found some additional information for you You can check the classification of any website on the below link, and you disagree with it, you can enter your email and request a reclassification:

http://urlchecker18plus.o2.co.uk/

Hope this helps!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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