Solved: Re: Website incorrectly flagged as having adult co...

Vikkie · ‎25-10-2018

Hi,

I have been advised by a live chat operator to post in this forum so that the technical team can make a correction.

The website www.independentdancetraining.co.uk is the website for a Dance Teachers Association and Examination Board, so users should have to be over 18 or complete any additional checks to view. However when accessinng via o2 it states it contains adult content and the user needs to prove their age by entering credit card details. Please correct this immediately as it is having a negative impact on the company. Thank you.

EmilieT · ‎30-10-2018

Hi @Vikkie, and welcome to the forum

I've just checked on our end, and found some additional information for you You can check the classification of any website on the below link, and you disagree with it, you can enter your email and request a reclassification:

http://urlchecker18plus.o2.co.uk/

Hope this helps!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

View solution in original post

Anonymous · ‎25-10-2018

@Vikkie This is not O2 you are talking to. This is a customer forum. We are all customers here. No one from O2 will read your post. You need to call customer service & get them to remove the age verification block

adamtemp64 · ‎25-10-2018

@Vikkie follow the full advice from the BBFC that regulate this http://www.bbfc.co.uk/what-classification/mobile-content/appeals

links for all networks http://www.bbfc.co.uk/about-bbfc/links#mobile

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎25-10-2018

@Martin-O2 can you assist too?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎30-10-2018

Hi @Vikkie, and welcome to the forum

I've just checked on our end, and found some additional information for you You can check the classification of any website on the below link, and you disagree with it, you can enter your email and request a reclassification:

http://urlchecker18plus.o2.co.uk/

Hope this helps!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

Website incorrectly flagged as having adult content

Unable to get through to your customer services

Access

Os Indonesia (Specifically Bali) included in o2 Tr...

Re. Telephone number (REMOVED)

Redeem extra