WEBMAIL....

[Anonymous]

Hi,

i have been become disillusioned with the 'customer services' team. i have spent nearly 2 days on the phone and have got no where.

my issue is this:

i have an o2 webmail account i registered nearly 7 years ago, i use this email address for banking, insurance etc so there are valuable emails saved in this account. 

Unfortunately i havent been able to click onto my webmail via the 'o2' tab. alwyas says sorry the page your after is missing, etc etc.

i called the customer services team so explain my problem, when i quoted the email address **********@o2.co.uk they said they couldnt find me! they asked me for my mobile number, which to be honest i didnt have a clue which number i would of registered at the time with so i logged onto my personal details and read off the number that was on the screen in front of me!..again they said the couldnt find me! after hours of beening passed form department to department someone informed that was a tesco pre pay number( never been on tescos in my life!) they said they because that number was 'active' i had to speak to them to sort my 02 WEBMAIL out!!!! why??? i have an issue with my o2 service!!!!!!

anyway i called tescos prepay and they said the number would of probably been recycled if not used within 6 months. again back to o2...

i spoken to someone other customer service team with no joy. 

i cant log in but just cant get into my webmail!!!

PLEASE HELP im getting no where speaking to imcompetent staff who havent got a clue.

[jonsie]

Thanks for that Leonard, hope they can sort it for the OP

[Anonymous]

cheer guys, so frustrating. im having diffuicultly because i dont have any services ie broadband, mobile etc.

so they cant find my details. i dont understand because anyone can register on o2.co.uk now for an account which gives you webmail free. surely these details must be saved somewhere??

[Anonymous]

Same problem here, can receive emails but cant send from any device. Spoken to o2 gurus who are adamant initially that there are no issues but gradually admit there is a problem after getting heated!

No idea what teh problem is nor when it will be fixed seriously thinking of getting a new email account after 5 years with o2!

[Anonymous]

My O2 webmail has not worked since 8th Nov despite repeated calls to O2 and despite repeated promises that they will have it fixed in 24 hours! why cant they fix it? and why do they keep saying on the phone while you are on hold - for up to the minute help and status check out our web site" I keep checking the web site and no mention of faulty web mail! when I log in to O2 and click the web mail page I get an error page and when I try to check from my PC using outlook or livemail I get invalid user name or password error but my user name and password are correct - blooming gettting frustrating now.

[Anonymous]

Leonard, did the broardband team confirm what the fix is to the webmail issue?

[Anonymous]

I seem to have the same problem with my o2 email service 1 min it works fine and now I can't get or send any email I have spent the last 6 weeks trying to get some info from o2 customer service but they don't know what the problem is they just want to keep taking money each month so I'd Amy one knows how to get it back working would very much appreciate it.

[perksie]

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@Anonymous wrote:
I seem to have the same problem with my o2 email service 1 min it works fine and now I can't get or send any email I have spent the last 6 weeks trying to get some info from o2 customer service but they don't know what the problem is they just want to keep taking money each month so I'd Amy one knows how to get it back working would very much appreciate it.

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Answered in your other post.