WEBMAIL....

[Anonymous]

Hi,

i have been become disillusioned with the 'customer services' team. i have spent nearly 2 days on the phone and have got no where.

my issue is this:

i have an o2 webmail account i registered nearly 7 years ago, i use this email address for banking, insurance etc so there are valuable emails saved in this account. 

Unfortunately i havent been able to click onto my webmail via the 'o2' tab. alwyas says sorry the page your after is missing, etc etc.

i called the customer services team so explain my problem, when i quoted the email address **********@o2.co.uk they said they couldnt find me! they asked me for my mobile number, which to be honest i didnt have a clue which number i would of registered at the time with so i logged onto my personal details and read off the number that was on the screen in front of me!..again they said the couldnt find me! after hours of beening passed form department to department someone informed that was a tesco pre pay number( never been on tescos in my life!) they said they because that number was 'active' i had to speak to them to sort my 02 WEBMAIL out!!!! why??? i have an issue with my o2 service!!!!!!

anyway i called tescos prepay and they said the number would of probably been recycled if not used within 6 months. again back to o2...

i spoken to someone other customer service team with no joy. 

i cant log in but just cant get into my webmail!!!

PLEASE HELP im getting no where speaking to imcompetent staff who havent got a clue.

[adamtemp64]

Your account may have been hacked / spam attack and o2 have blocked it.

There is a thread that explains the issue and the steps to get account reactivated.

http://community.o2.co.uk/t5/Home-Broadband-Home-Phone/Webmail-account-disabled-blocked-here-s-more-...

P.s. I would remove the email addresss as that could lead to more spamming of your email.

[Anonymous]

hello adam,

thank you for the reply. i did see that post and did all of that. 

my issue is o2 cant find my details even though i can read them from the registeration screen here.

https://registration.o2.co.uk/Registration/Update

i just been the tech team to re activate but customer sevice team cant do anything.

adam, if i gave you my log in details can you see whats up?

im desperate to get this sorted as i need my email...

[adamtemp64]

I am not from o2 so cannot help you ather than the advice given. (we are all mainly customers helping each other out)

[Anonymous]

cheers mate anyway. hopefully some for o2 will see this!

[perksie]

Try a private message to Leonard who might be able to help with this.

[Anonymous]

hi perksie, nothing as yet.

do o2 look at these forums?

[adamtemp64]

not in an official support function there are a few o2 staff etc but the basis of these forums  is self help i.e. customer / customer

[perksie]

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@Anonymous wrote:
hi perksie, nothing as yet.

do o2 look at these forums?

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He won't get it until he logs in.

[Anonymous · Accepted solution]

Hi guys,

If you're a home broadband customer, you should call broadband tech support (0800 230 0202) and ask the advisor to raise a case to the portal team to unblock your webmail account.

I'm trying to get the right process for non-home broadband customers now. As soon as I have it, I'll let you know.

Cheers,
Leonard