VAT Invoice

[nhb]

I am an O2 personal customer, but as I use my phone for business purposes, I need a VAT invoice to assist with reclaiming expenses.  Based on some previous questions and comments from the O2 Community, I gathered that VAT invoices could be requested by calling 202 and asking for VAT invoices to be enabled.  However, when I called 202 and asked for VAT invoices to be enabled, I was informed that only "paper" VAT invoices could be provided and that I would be charged £1.50 for each "paper".  Is there a way to get downloadable VAT invoices, rather than paying an extra £1.50 a month for a "paper" bill?  

[MI5 · Accepted solution]

We are told it's postal only.

From O2:

We don’t issue a VAT invoice on the device plans every month, the Refresh agreement is a credit agreement and unless it’s a business account we are not obliged to produce monthly VAT invoices. Customer services can complete a form to send out a device plan VAT invoice for a specific month but this needs to be requested by the customer each time they need it and will be sent via post.

A regular VAT invoice can be turned on by calling customer services for the airtime only, once the service is on the account the customer should then get the VAT invoice sent to them via post monthly.

[pgn]

They are talking tosh.

Tweet to @O2, state you need VAT invoice turned on in your MyO2, and they will DM you à link to one of the CS team.

Ask for VAT invoice for your Airtime account to be enabled.

It can be done, depends who you get on the other end - and the Social Media team seem better prepared and more knowledgeable...

[Cleoriff]

The info posted by @MI5 was provided by Admin a few weeks ago...

[MI5]

Yup, given to them by O2 as I said.
Some people who previously had vat invoicing enabled may still be able to get them printed online but not if you've never had it before.

[Anonymous]

I’m actually inclined to believe what @MI5 has said as what he has posted I saw in another thread a little time ago

[pgn]

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@Cleoriff wrote:

The info posted by @MI5 was provided by Admin a few weeks ago...

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As @MercedesS is aware, it takes some patience, and can be turned on for the Airtime component of an O2 Refresh tariff very simply. It is not retrospective, but O2 will send out VAT Invoices for previous bills, eventually, at no cost.

Ask for "VAT Invoices to be enabled for Airtime bills", and your next invoice should be as you require.

My story: https://community.o2.co.uk/t5/forums/forumtopicprintpage/board-id/1/message-id/141229/print-single-m...

[Cleoriff]

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@pgn wrote:

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@Cleoriff wrote:

The info posted by @MI5 was provided by Admin a few weeks ago...

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As @MercedesS is aware, it takes a some patience, and can be turned on for the Airtime component of an O2 Refresh tariff very simply. It is not retrospective, but O2 will send out VAT Invoices for previous bills, eventually, at no cost. 

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Oh I'm not arguing..Simply pointing out what we were told by Admin. I have never needed Vat invoices so can only go on the experience of others It was @Marjo who informed us on behalf of O2... not Mercedes...

[pgn]

Check it out...

[MI5]

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@MI5 wrote:
Yup, given to them by O2 as I said.
Some people who previously had vat invoicing enabled may still be able to get them printed online but not if you've never had it before.

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I've quoted myself in case it was missed, which is backed up by your own linked post.