I have been trying to get some assistance for 4+ days through agents, twitter, facebook, even tiktok, no help or acknowledgement anywhere so wondering if anyone could advise me here.
I was billed an additional £12 during my time in the Dominican Republic. This was for 2 x £6 charges relating to roaming. However, my mobile data AND roaming were both switched off (and it said the mobile data would not auto-connect so I know it was definitely switched off throughout). I had airplane mode on my phone when landing and ONLY used Wifi throughout my entire time abroad. I sent 0 texts and made 0 calls. I just used Wifi for my needs.
I received the first text from O2ROAMING 08/09 which said I was on O2 travel and that I would 'only be charged for the days' I used it and if I wanted to opt out to visit www.o2.co.uk/travel - I did not use it so should not have been charged. I also tried to go onto the link and opt out, but it had no option to on the site and advised me to go onto the app. I went onto the app, and it just said 'error-500' looks like you're lost. So I couldn't even opt out to ensure it didn't happen again!
I really need this sorted before payment is taken 04/10. I wondered if anyone had any advice on how to get a response or to dispute the charge, or if they'd experienced this themselves.
