on 14-04-2017 22:01
on 14-04-2017 22:01
Hi... Can someone please advise me,i upgraded to a Galaxy S7 and want to unlock it,i went on my O2 and entered the IMEI and received the code but the phone is still locked,should i attempt to get another code or any other suggestions? Thanks in advance. Dawn
Solved! Go to Solution.
on 15-04-2017 14:37
on 15-04-2017 14:37
Contact customer service and ask them for the eight digit PUK code or find it via My O2. This will allow you to set up a new sim pin but you do need to do this before proceeding further.
on 14-04-2017 22:20
on 15-04-2017 13:11
Hi... I received the code by e-mail, followed the instructions using a non O2 sim and entered the code then received a message saying "SIM network pin blocked. Enter SIM network PUK"... Should i try and obtain another code? Thanks Dawn
on 15-04-2017 14:37
on 15-04-2017 14:37
Contact customer service and ask them for the eight digit PUK code or find it via My O2. This will allow you to set up a new sim pin but you do need to do this before proceeding further.
on 15-04-2017 15:11
on 15-04-2017 18:47
On the same subject I have a factory reset O2 iPhone 6 and want to use an EE sim in it. How can I do this? If I buy a PAYG sim for 99p can I insert that, go through set up and then get the PUK number/unlock code via My O2?
Many thanks in advance
Terry
on 15-04-2017 19:54
on 21-04-2017 15:53
Hello @Anonymous,
Did any advice help you out? Thanks for letting us know!
And thanks so much @jonsie and @MI5 for all the help