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Trouble checking out

Meraki22
Level 1: Joiner
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on ‎25-03-2019 20:32

on ‎25-03-2019 20:32

I am trying to upgrade my device and I have it in the shopping basket, but I only have an option to save basket and none to check out. 

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pgn
Level 79: Lord of the Boards
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on ‎25-03-2019 20:44

on ‎25-03-2019 20:44

Make sure that *just* the Upgrade is in your basket, @Meraki22 - if you want to buy additional items, like a case or earphones, make a second order, don't add it to the upgrade order.

 

If you are entering a Discount Code, sometimes the "Checkout" button gets greyed-out, perhaps better to call into an O2 Shop for the upgrade if possible?

 

Good luck getting your upgrade processed.

|-- O2 Social Media Team via Facebook Messenger
NoAccountAccess

O2CommunityAward


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MI5
Level 94: Supreme
In response to pgn
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on ‎25-03-2019 21:00

on ‎25-03-2019 21:00

Are you signed in correctly?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
In response to MI5
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on ‎25-03-2019 21:40

on ‎25-03-2019 21:40

Try Edge or IE browser.

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie




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Anonymous
Not applicable

on ‎26-03-2019 07:15

on ‎26-03-2019 07:15

Go in store to upgrade, it’s much easier & probably walk out the same day with your choice of phone
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