Trouble checking out

Meraki22 · ‎25-03-2019

I am trying to upgrade my device and I have it in the shopping basket, but I only have an option to save basket and none to check out.

pgn · ‎25-03-2019

Make sure that *just* the Upgrade is in your basket, @Meraki22 - if you want to buy additional items, like a case or earphones, make a second order, don't add it to the upgrade order.

If you are entering a Discount Code, sometimes the "Checkout" button gets greyed-out, perhaps better to call into an O2 Shop for the upgrade if possible?

Good luck getting your upgrade processed.

|-- O2 Social Media Team via Facebook Messenger

MI5 · ‎25-03-2019

Are you signed in correctly?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎25-03-2019

Try Edge or IE browser.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎26-03-2019

Go in store to upgrade, it’s much easier & probably walk out the same day with your choice of phone

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