Hi @Merry6
Chat is hit and miss at the best of times, and is now only in the My o2 app.
You might be able to use the social media team for this - all links are in the guide below
Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
